Our Service Fees

Effective 5 January 2026. All $ amounts are in AUD. 

Cluey Learning offers different plans, each of which has its own pricing and policy rules. 

Plan overview

Terms and Conditions (apply to all plans)

Payments

Payments for sessions are taken in advance based on your selected plan. This advance payment is charged at the time of enrolment (or when switching to this pricing plan) and then maintained through a weekly billing cycle. Each week, you’ll be charged for additional session/s to ensure your account always remains the required number of sessions ahead. 

Starter Pack sessions

Starter Pack sessions are the initial discounted sessions offered at the beginning of your Cluey enrolment. These sessions are designed to help you experience our tutoring approach at a lower upfront cost. 

No credits or refunds are provided if Starter Pack sessions are cancelled or missed. 

If a session is cancelled due to a Cluey error, we may offer a credit or a discounted future session at our discretion. 

Starter Pack sessions can be rescheduled (within policy), but they are not refundable unless there is a failure in Cluey’s ability to deliver the service. 

If you transfer to another plan, any unused Starter Pack sessions will be retained and can be used under your enrolment. 

Starter Pack sessions are only available once per enrolment. 

Rescheduling sessions

Your plan allows the reschedule of a 1‑to‑1 tutoring session free of charge up to 4 hours before the scheduled start time. Rescheduled sessions must take place before the next recurring session in the same weekly slot, and where the same tutor is unavailable, other tutors may need to be utilised. Each session can only be rescheduled once. 

Cancellation of sessions

Under your plan, any paid session needs to be used before the next scheduled session. Cancelling a session will result in forfeiting the session fee. 

Pausing an enrolment (outside of school holidays)

Pausing outside of public school holidays is not permitted. 

Summer Holiday pauses

Your plan provides the option to pause or continue sessions during the public school Summer holidays in the student’s state of residence. 

Autumn, Winter and Spring holidays

Your plan allows you to skip sessions scheduled during the Autumn, Winter, and Spring public school holidays (based on your state of residence) in exchange for a make‑up voucher (Cluey Voucher). To receive a voucher, the session must be cancelled at least one day before the scheduled start time, and the voucher must be used by its stated expiry date. 

Cluey Vouchers

Cluey Vouchers are make‑up vouchers which can be redeemed through the “Add Session” feature in your Cluey Customer Hub. Each voucher must be used before its stated expiry date. Unused vouchers will be forfeited after expiry. 

Make-up sessions

Sessions booked using a Cluey voucher may be rescheduled up to 4 hours before the scheduled start time. Rescheduled sessions must occur before the next recurring session in your weekly schedule. If your regular tutor is unavailable, another suitable tutor may be assigned. 

Each make‑up session can only be rescheduled once. If a make‑up session is cancelled by the customer or missed, it cannot be credited or reissued. 

Notice period and enrolment changes

Notice period

To cancel an enrolment, change your pricing plan, or stop services, you must provide the minimum notice period that applies to your selected plan, as outlined in the Plan Overview table above. 

Cancelling an enrolment

The required number of sessions are paid in advance and will be used to complete your enrolment. They are not eligible for refund or credit. 

Changing plans

If you switch to a different pricing plan, the new plan will take effect after the sessions already paid in advance have been completed. 

Refunds

If your Cluey account is cancelled (no active enrolments), only unused session credits beyond the applicable notice period will be refunded (e.g. credits from eligible cancelled sessions or unused make‑up sessions). 

* A credit card surcharge may apply to cover the processing fees associated with the type of card used for payment. The surcharge is calculated as a percentage of the transaction amount: 

• 0% (No surcharge) for Visa Debit cards 

• 0.60% for MasterCard Debit cards 

• 0.80% for Visa Credit cards 

• 1.10% for MasterCard Credit cards 

• 1.6% for American Express cards 

These surcharges are not greater than our cost of acceptance.