Frequently Asked Questions

Find answers to frequently asked questions below. If your question isn’t here, get in touch and we’ll be happy to help.

 

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  • Mon-Fri 9am to 7pm (AEST)
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FAQ

You don’t need any special software or downloads for your Cluey Learning tutoring sessions, just a laptop or computer with an internet connection, audio and a web cam. We provide everything else. The sessions are always live, in real time and interactive.

Generally, children of all ages respond very well working with their personal tutor on our online platform as most of them already use similar the technology at school. Our personalised approach and regular reporting after each session provide students (and parents) with confidence. You can also track your child’s progress and engagement through session recordings, available via a private link that we can email to you.

In most cases, it’s even better! In addition to high quality tutors, live online face-to-face sessions and personalised content, our A.I platform measures every interaction we have with a student – ensuring a consistent, quality experience for our students. Access to regular reports and video recordings means you’re always across your child’s progress.   You also have flexibility and control over when you have your tutoring sessions.

1-to-1. Your tutor will be focused only your child during the session, maximising both your child’s learning and results.

Every tutoring session is designed to be very interactive with their private expert tutor guiding the student through theory, worked examples and practice questions. Integrated video and audio communication is two way, which is the most effective method of learning. Our tutoring platform encourages high levels of engagement and focus for children of all ages.

It depends on what the student needs and the individualised learning program that we design. Our flexibility means you can step-up the number of sessions when there is an immediate need, and reduce frequency when required.   You have several options, including whether you pay-as-you-go or purchase a package of sessions. And we never make you commit to any long term contracts. Once we understand your child’s needs, we help you work out the best package that will work for you.

Yes, you can. But keep in mind that a reasonable part of the first session revolves around getting to know your tutor, introducing the platform and learning content, and your tutor understanding your needs. They are less content intensive than subsequent sessions, so we recommend trying at least two sessions to start with. Regardless, you are never locked into a long term contract at Cluey Learning and you can choose to have as much or as little tutoring as you desire.

You can schedule sessions anytime between 7am and 10pm, Monday to Sunday. Our support team is available from 9am to 9pm Monday to Friday and 9am to 6pm on weekends.

Instead of doing a formal assessment that’s often stressful for your child, we get straight into tutoring. As the lessons progress, your tutor, supported by our learning platform, determines where your child is at in each area, and personalises the learning plan and upcoming tutoring sessions specifically to meet their needs. We refer to this as continuous assessment.

It depends on your child’s learning needs and their current level of knowledge. We recommend once a week to start with and reassessing as your child progresses.

After each tutoring session, your tutor will share a report highlighting topics covered in the session, areas your child did well in or needed extra help with, and their overall progress. You can access these reports and session recordings at any time. If you have any concerns, you can discuss these with the tutor at the start or end of a session, or speak with our Customer Care team.

Our tutors include Teachers, top ATAR achievers and subject matter experts who are located throughout Australia. Before becoming a Cluey tutor, every tutor goes through a rigorous selection process to ensure we recruit the best people, with only 2% of tutors who apply making the grade. Thereafter, we train, support, develop and constantly review our tutors to ensure they provide consistently good quality teaching that’s right for your child.

Once we’ve matched the student to the best available tutor, our team can provide you with specific information on that tutor.  You can also read about our tutors on our website.

We aim to book the same Cluey tutor for each session your child has. If your tutor is on leave or your availability changes, we’ll match you with another suitable tutor and update them on your child’s progress. We keep in touch regularly to discuss your tutor preferences, and any potential changes.

Yes. Our Education Team maps all our content to the Australian Curriculum in each state. All content is relevant to your child’s school syllabus and what they’re covering in the classroom.

Yes. During your child’s first Cluey session your tutor will gauge their level of skills and knowledge and identify any strengths and weaknesses they have. We then customise a personalised learning plan for the student, tailored to their areas of need.  This plan is updated after every learning session.

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