Support

Support

Find answers to frequently asked questions below. If your question isn’t here, send it to us and we’ll be happy to help.

Icon of cluey customer care
Customer Care

Available from 10am to 7pm AEST Monday to Friday

Getting started

Contact our Learning Advisors on 1300 182 000 or admissions@clueylearning.com. They’ll set up your learning program, match you with a private tutor, and schedule your online sessions.

Our online platform is where our students and tutors work together in real time, using video, audio, a virtual whiteboard, and the learning program content. Students are also free to upload your own content or questions into the virtual whiteboard for their tutor to assist them.

Find out more

The Cluey platform runs on Windows or Mac desktop and laptop computers. In addition, a mouse, camera, microphone and speaker are required. A digital pen may also be useful. Our platform doesn’t yet work on mobile devices.

When you enrol, we’ll send you a link to our learning platform, and run some tests to make sure everything’s working before your first online session.

Minimum system requirements for running the Cluey platform:

 

Windows computers

Windows 10 (Windows 10, 8.1, 8, or 7)
1 GHz processor
512MB RAM

 

Browsers:
Firefox – Latest version
Chrome – Latest version

 

Mac computers

Mac OS X 10.9
1 GHz Intel processor (Core 2 Duo)
1 GB RAM

 

Browsers:
Firefox – Latest version
Chrome – Latest version

Learning programs

Contact our Learning Advisors on 1300 182 000 or email admissions@clueylearning.com. They’ll set up your learning program, match you with the right private tutor, and schedule your online sessions.

It depends on the program you are enrolled in, your needs, the pace at which you work through the program, and how many online sessions you choose to do each week. We’ll give you an estimated completion date at the start of your program, and update this as you progress.

Whenever you like. Simply enrol and book your online sessions at times and dates that suit you.

Yes. Many of our students do this to get a head start.

Yes. You can enrol in as many learning programs as you like.

Yes. You can do this by:

You’ll be able to pause your program free of charge if you do so at least 48 hours before your next online session. Any sessions paused with less than 48 hours’ notice will incur the full charge.

Yes. You can cancel your learning program by:

You can end your program free of charge if you notify us at least 48 hours before your next online session. Any session cancelled with less than 48 hours’ notice will incur the full charge.

Yes. Our programs are designed so you can work through them with your tutor at the pace that suits you. We’ll update your estimated completion date as you progress.

We recommend students schedule at least one online session with their tutor each week, but you can choose to do more or less each week based on what suits you.

We plan to introduce small group sessions with private tutors in the future.

You’ll have the option to progress to the next learning program that meets your needs. Our Learning Advisors will be able to help you with this.

Learning sessions

These are the sessions you have with your private tutor on our online platform. You and your tutor can see and hear each other using real-time video and audio, and work through your learning program together using a virtual whiteboard. Learning sessions are usually one hour each.

You schedule sessions with your tutor when you enrol in your learning program. You can also add, reschedule, pause or cancel sessions by:

Yes. You can change your session times by:

You’ll be able to reschedule your session free of charge if you do so at least 48 hours before it starts. Any sessions rescheduled with less than 48 hours’ notice will incur the full charge.

Any content you were due to cover will automatically move to your next session. As long as you give us at least 48 hours’ notice, we won’t charge you for missing a session. Any sessions missed with less than 48 hours’ notice will incur the full charge.

Your private tutor

We match you with the private tutor who is best suited to your needs when you enrol in your learning program.

All our tutors are elite teachers, top ATAR achievers, past examiners, or subject matter experts with a proven track record of helping students like you succeed. And they must pass a Working with Children Check (WWCC) and our rigorous selection criteria before we’ll assign them to any student.

Our tutors typically work with the same student for at least six to eight weeks, and often much longer. If your tutor’s no longer available – or you’d like to work with someone else – we’ll match you with another tutor who’s right for you.

And because everything you’ve worked on is recorded in our learning platform, your new tutor will know exactly what you’ve covered, and what you need to do next.

You can schedule an extra session by:

You can raise this with us by:

We also ask for your feedback about your learning program and tutor at the end of every session.

Payments

We accept VISA or Mastercard debit or credit card payments.

There are no lock-in contracts, and you’re only charged for each session the day before.

 

You can cancel, pause, reschedule or skip sessions free of charge at any time by notifying us at least 48 hours’ before your next session. Any sessions cancelled or rescheduled with less than 48 hours’ notice will incur the full charge.

There are two options:

No. You only pay for each learning session.

We don’t offer free trials, but your first session with us is half price.

Troubleshooting

For enrolment queries, contact our Learning Advisors on 1300 182 000 or admissions@clueylearning.com.

For all other queries, contact our Customer Care team on 02 8311 3964 or support@clueylearning.com.

If you’re an existing student, you can also log in to your Cluey student account and raise a case.

Couldn’t find what you were looking for?

Send us a question

Fill in your details below and we’ll get back to you. Alternatively you can call us on 02 8311 3964.

Our Customer Care team are available from 10am to 7pm AEST Monday to Friday