| Pay As You Go | ||
|---|---|---|
| Group | 1-to-1 | |
| Price per week/session | $50 | $80 |
| Session duration | 1 hour | |
| Payment cycle | Weekly (7 days in advance) | |
| Managing Sessions | ||
| Session change less than 1 hour before your session or the session is skipped | No refund or rescheduling possible. Ability to replay session video + practice assigned. |
No refund or rescheduling possible. |
| Session change on the same day as the session (excluding the hour before your session) | No refund. Same week reschedule possible*. | |
| Session change the day before it’s scheduled | Partial refund of 50% of session cost or same week reschedule possible*. | |
| Session change more than 48 hours before the session | Move to another group in the same week possible.** Full refund if you can’t. | Same week reschedule possible*. Full refund if you can’t. |
| Pre-Paid Bundles | ||
| Group | 1-to-1 | |
|
10 session bundle per enrolment |
10% discount | |
|
5 session bundle per enrolment |
10% discount | |
| Refund of unused sessions | No refund but transferrable to another family enrolment | |
| Managing Sessions | ||
| Session change less than 1 hour before your session or the session is skipped | No refund or rescheduling possible. Ability to replay session video + practice assigned. |
No refund or rescheduling possible. |
| Session change more than 1 hour before your session | No refund. Same week reschedule possible*. | |
Effective February 3 2021
* Rescheduled sessions must take place before your next booked session. We want to ensure that you can complete the sessions you have paid for, so if your regular tutor is not available for your makeup session, we recommend booking in with an alternative tutor matched to your child's needs.
If you move or change a session with less than 2 days notice, no further changes can be made to that session. If you then choose to skip the session, please note that the session cost is non-refundable.
** You can move to another scheduled and running group, subject to availability, and must occur before the following week’s session.
Note: When redeeming the 'Starter Pack' discount, the amount paid for your first two tutoring sessions is non-refundable.