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Our Service Fees

Pay As You Go
	Group	1-to-1
Price per week/session	$50	$80
Session duration	1 hour
Payment cycle	Weekly (7 days in advance)
Managing Sessions
Session change less than 1 hour before your session or the session is skipped	No refund or rescheduling possible. Ability to replay session video + practice assigned.	No refund or rescheduling possible.
Session change on the same day as the session (excluding the hour before your session)		No refund. Same week reschedule possible*.
Session change of a session the day before it’s scheduled		Partial refund of session cost minus $40 or same week reschedule possible*.
Session change of a session more than 48 hours before the session		Same week reschedule possible*. Full refund if you can’t.
Pre-Paid Bundles
	Group	1-to-1
10 session bundle per enrolment (for single-enrolment family)	10% discount
5 session bundle per enrolment (for multi-enrolment family)	10% discount
Refund of unused sessions	No refund but transferrable to another family enrolment
Managing Sessions
Session change less than 1 hour before your session or the session is skipped	No refund or rescheduling possible. Ability to replay session video + practice assigned.	No refund or rescheduling possible.
Session change more than 1 hour before your session		No refund. Same week reschedule possible*.

Effective January 15 2020

* Rescheduled sessions must take place before your next booked session. We want to ensure that you can complete the sessions you have paid for, so if your regular tutor is not available for your makeup session, we recommend booking in with an alternative tutor matched to your child's needs.

If you move or change a session with less than 2 days notice, no further changes can be made to that session. If you then choose to skip the session, please note that the session cost is non-refundable.

Note: When redeeming the 'Starter Pack' discount, the amount paid for your first two tutoring sessions is non-refundable.