| Pay As You Go | ||
|---|---|---|
| All amounts are in AUD | ||
| Group | 1-to-1 | |
| Price per week/session | $50 | $80 |
| Session duration | 1 hour | |
| Recurring billing cycle | Weekly (6 days in advance) | |
| Managing Sessions for PAYG | ||
| Session change less than 1 hour before your session or the session is skipped | No account credit or rescheduling possible. Ability to replay session video + practice assigned. |
No account credit or rescheduling possible. |
| Session change on the same day as the session (excluding the hour before your session) | No account credit or rescheduling possible. Ability to replay session video + practice assigned. |
No account credit. Same week reschedule possible*. |
| Session change of a session the day before it's scheduled | $10 credit to you account. Ability to replay session video + practice assigned. |
$40 credited to your account or same week reschedule possible*. |
| Session change of a session more than 48 hours before the session | Move group in the same week possible**. Full credit if you cannot. | Same week reschedule possible*. Full credit if you cannot. |
| Pre-Paid Bundles | ||
| Group | 1-to-1 | |
|
10 session bundle per enrolment |
10% discount | |
|
5 session bundle per enrolment |
10% discount | |
| Refund of unused sessions | No refund but credit can be applied to use on future tutoring services for the household | |
| Managing Sessions for Bundles | ||
| Session change less than 1 hour before your session or the session is skipped | No account credit or rescheduling possible. Ability to replay session video + practice assigned. |
No account credit or rescheduling possible. |
| Session change more than 1 hour before your session | No account credit. Same week reschedule possible*. | |
Effective 13 March 2022
* Rescheduled session must occur before the following week’s session and where the same tutor is not available, other tutors may need to be utilised. Previously rescheduled sessions cannot be further rescheduled.
** You can move to another scheduled and running group, subject to availability, and must occur before the following week’s session.
Note: When redeeming the 'Starter Pack' discount, the amount paid for your first two tutoring sessions is non-refundable.
We'll refund any credits in your account should you decide to cancel your Cluey account.