Help Centre
Getting started
You can enrol directly on our website through our online enrolment process. During this process, we’ll ask you a few simple questions and recommend a learning program to suit your needs. If you have any questions, you can contact our Learning Advisors on 1300 182 000 or admissions@clueylearning.com.
Our online platform is where our students and tutors work together in real time, using video, audio, a virtual whiteboard, and the learning program content. Students are also free to upload your own content or questions into the virtual whiteboard for their tutor to assist them.
The Cluey platform runs on Windows or Mac desktop and laptop computers. In addition, a mouse, camera, microphone and speaker are required. A digital pen may also be useful. Our platform doesn’t yet work on mobile devices.
When you enrol, we’ll send you a link to our learning platform, and run some tests to make sure everything’s working before your first online session.
Minimum system requirements for running the Cluey platform:
Windows computers
Windows 10 (Windows 10, 8.1, 8, or 7)
1 GHz processor
512MB RAM
Browsers:
Firefox – Latest version
Chrome – Latest version
Mac computers
Mac OS X 10.9
1 GHz Intel processor (Core 2 Duo)
1 GB RAM
Browsers:
Firefox – Latest version
Chrome – Latest version
Although we’d all love to be responsible for the next baby Mozart, our programs are very specifically designed to build your child’s confidence in their abilities and help them reach their (personal) potential. This might well be top marks in the state. Or it could be good marks achieved with pride. Either way, our goal is to instil a love of learning in every one of our students, so that they’ll continue to do it for the rest of their lives.
Learning programs
It depends on the program you are enrolled in, your needs, the pace at which you work through the program, and how many online sessions you choose to do each week. We’ll give you an estimated completion date at the start of your program, and update this as you progress.
Whenever you like. Simply enrol and book your online sessions at times and dates that suit you.
Yes. Many of our students do this to get a head start.
Yes. You can enrol in as many learning programs as you like.
Yes, depending on your current plan, you can do this by logging into your Cluey Hub and selecting the enrolment to pause.
Please check the rules regarding pausing your learning program on the Service Fees page.
Yes. You can cancel your learning program by:
- Logging into your Cluey Hub and sending us a request via the ‘Contact Us’ button.
Please view our Service Fees page for information about refunds for cancelling your learning program.
Yes. Our 1-to-1 learning programs are designed so you can work through them with your tutor at the pace that suits you. We’ll update your estimated completion date as you progress.
We recommend students schedule at least one online session with their tutor each week, but you can choose to do more or less each week based on what suits you.
You’ll have the option to progress to the next learning program that meets your needs. Our Learning Advisors will be able to help you with this.
Learning sessions
These are the sessions you have with your private tutor on our online platform. You and your tutor can see and hear each other using real-time video and audio, and work through your learning program together using a virtual whiteboard. Learning sessions are usually one hour each.
You schedule sessions with your tutor when you enrol in your learning program. You can also add, reschedule, pause or cancel sessions by logging into your Cluey Hub.
Yes. You can change your session times, as well as pause or cancel sessions, by logging into your Cluey Hub.
You’ll be able to reschedule your session free of charge if you do so at least 48 hours before it starts. Any sessions rescheduled with less than 48 hours’ notice will incur the full charge as outlined on our Service Fees page.
Any content you were due to cover will automatically move to your next session. Please check our Service Fees page for details around the cancellation and reschedule policy for each plan.
To view recordings of your previous tutoring sessions, log into your Cluey Hub and access the session recording link for a completed session.
Your private tutor
We match you with the private tutor who is best suited to your needs when you enrol in your learning program.
All our tutors are elite teachers, top ATAR achievers, past examiners, or subject matter experts with a proven track record of helping students like you succeed. And they must pass a Working with Children Check (WWCC) and our rigorous selection criteria before we’ll assign them to any student.
Our tutors typically work with the same student for at least six to eight weeks, and often much longer. If your tutor’s no longer available – or you’d like to work with someone else – we’ll match you with another tutor who’s right for you.
And because everything you’ve worked on is recorded in our learning platform, your new tutor will know exactly what you’ve covered, and what you need to do next.
You can schedule an extra session by logging into your Cluey Hub.
You can raise this with us by logging into your Cluey Hub and sending us a request via the ‘Contact Us’ button.:
We also ask for your feedback about your learning program and tutor at the end of every session.
Payments
We accept VISA or Mastercard debit or credit card payments.
Please refer to our Service Fees page for the payment terms for our different plans.
You can log into your Cluey Hub and send us a request via the ‘Contact Us’ button.
No. You only pay for each learning session.
If you decide to reschedule or skip a session, you may incur the full charge of your session as outlined on our Service Fees page.
Troubleshooting
For new enrolment queries, contact our Learning Advisors on 1300 182 000 or admissions@clueylearning.com.
Enrolled with us and need some assistance? Simply log into your Customer Hub and launch a live chat from the bottom of the page for immediate assistance.
Access your account anytime using the Cluey Hub
The Hub allows you to view and manage your sessions, enrolments and account settings.