Melbourne Tutoring with Cluey

You can enrol directly on our website through our online enrolment process. During this process, we’ll ask you a few simple questions and recommend a learning program to suit your needs. If you have any questions, you can contact our Learning Advisors on 1300 182 000 or admissions@clueylearning.com.

Yes. Our Education Team maps all our content to the Australian Curriculum in each state. All content is relevant to your child’s school syllabus and what they’re covering in the classroom.

Yes. During your child’s first Cluey session your tutor will gauge their level of skills and knowledge and identify any strengths and weaknesses they have. We then customise a personalised learning plan for the student, tailored to their areas of need.  This plan is updated after every learning session.

You don’t need any special software or downloads for your Cluey Learning tutoring sessions, just a laptop or computer with an internet connection, audio and a web cam. We provide everything else. The sessions are always live, in real time and interactive. 

The Cluey platform runs on Windows or Mac desktop and laptop computers. In addition, a mouse, camera, microphone and speaker are required. A digital pen may also be useful. Our platform doesn’t yet work on mobile devices.

When you enrol, we’ll send you a link to our learning platform, and run some tests to make sure everything’s working before your first online session.

Minimum system requirements for running the Cluey platform:

Windows computers

Windows 10 (Windows 10, 8.1, 8, or 7)
1 GHz processor
512MB RAM

Browsers:
Firefox – Latest version
Chrome – Latest version

Mac computers

Mac OS X 10.9
1 GHz Intel processor (Core 2 Duo)
1 GB RAM

Browsers:
Firefox – Latest version
Chrome – Latest version

Generally, children of all ages respond very well working with their personal tutor on our online platform as most of them already use similar the technology at school. Our personalised approach and regular reporting after each session provide students (and parents) with confidence. You can also track your child’s progress and engagement through session recordings, available via a private link that we can email to you.

In most cases, it’s even better! In addition to high quality tutors, live online face-to-face sessions and personalised content, our A.I platform measures every interaction we have with a student – ensuring a consistent, quality experience for our students. Access to regular reports and video recordings means you’re always across your child’s progress.   You also have flexibility and control over when you have your tutoring sessions.

Every tutoring session is designed to be very interactive with their private expert tutor guiding the student through theory, worked examples and practice questions. Integrated video and audio communication is two way, which is the most effective method of learning. Our tutoring platform encourages high levels of engagement and focus for children of all ages.

We offer both small group and 1-to-1 tutoring sessions depending on your school year level. You have the option to choose which mode best suits your child’s needs.

• 1-to-1: We offer 1-to-1 tutoring sessions for students in school years 2-12.

• Small group: We offer small group sessions to students in school years 3-10.

It depends on what the student needs and the individualised learning program that we design. Our flexibility means you can step-up the number of sessions when there is an immediate need, and reduce frequency when required.   You have several options, including whether you pay-as-you-go or purchase a package of sessions. And we never make you commit to any long term contracts. Once we understand your child’s needs, we help you work out the best package that will work for you.

Yes, you can start by committing only to two sessions. But keep in mind that a reasonable part of the first session revolves around getting to know your tutor, introducing the platform and learning content, and your tutor understanding your needs. The first session is less content intensive than subsequent sessions, hence students should do at least two sessions to start with. Regardless, you are never locked into a long term contract at Cluey Learning and you can choose to have as much or as little tutoring as you desire.

It depends on your child’s learning needs and their current level of knowledge. We recommend once a week to start with and reassessing as your child progresses.

You can schedule sessions anytime between 7am and 10pm, Monday to Sunday. Our support team is available from 9am to 9pm Monday to Friday and 9am to 6pm on weekends.

Yes. You can change your session times by:

• Requesting a change via your ‘Upcoming Sessions’ link emailed to you once you start.
• Logging into your Cluey Hub and sending us a request via the ‘Contact Us’ button.
• Contacting our Customer Care team on 02 8311 3964 or support@clueylearning.com. They’re available Mon-Fri 9am to 9pm, and Sat-Sun 9am to 6pm.

You’ll be able to reschedule your session free of charge if you do so at least 48 hours before it starts. Any sessions rescheduled with less than 48 hours’ notice will incur the full charge.

Any content you were due to cover will automatically move to your next session. As long as you give us at least 48 hours’ notice, we won’t charge you for missing a session. Any sessions missed with less than 48 hours’ notice will incur the full charge.

Instead of doing a formal assessment that’s often stressful for your child, we get straight into tutoring. As the lessons progress, your tutor, supported by our learning platform, determines where your child is at in each area, and personalises the learning plan and upcoming tutoring sessions specifically to meet their needs. We refer to this as continuous assessment.

After each tutoring session, your tutor will share a report highlighting topics covered in the session, areas your child did well in or needed extra help with, and their overall progress. You can access these reports and session recordings at any time. If you have any concerns, you can discuss these with the tutor at the start or end of a session, or speak with our Customer Care team.

Our tutors include Teachers, top ATAR achievers and subject matter experts who are located throughout Australia. Before becoming a Cluey tutor, every tutor goes through a rigorous selection process to ensure we recruit the best people, with only 6% of tutors who apply making the grade. Thereafter, we train, support, develop and constantly review our tutors to ensure they provide consistently good quality teaching that’s right for your child.

Once we’ve matched the student to the best available tutor, our team can provide you with specific information on that tutor.  You can also read about our tutors on our website.

We aim to book the same Cluey tutor for each session. If your tutor is on leave or your availability changes, we’ll match you with another suitable tutor and update them on your child’s progress. We keep in touch regularly to discuss your tutor preferences, and any potential changes.

Although we’d all love to be responsible for the next baby Mozart, our programs are very specifically designed to build your child’s confidence in their abilities and help them reach their (personal) potential. This might well be top marks in the state. Or it could be good marks achieved with pride. Either way, our goal is to instil a love of learning in every one of our students, so that they’ll continue to do it for the rest of their lives.